HomeDry LLC – Privacy Policy
Last Modified: February 2026
HomeDry LLC (“HomeDry,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit www.HomeDryNow.com or interact with us through phone, SMS, email, or in person.
By using our website or providing your information, you agree to the practices described in this Privacy Policy.
1. Grounds for Data Collection
We collect and process personal information to:
• Provide and improve our water damage, mold remediation, and related services
• Communicate with you about assessments, scheduling, and service updates
• Comply with legal, insurance, and regulatory obligations
• Protect our legitimate business interests
When you use our site or contact us, you consent to the collection and use of your information as described here.
2. Information We Collect
We collect two types of information:
A. Non‑Personal Information
This includes data that does not identify you personally, such as:
• Browser type, device type, operating system
• IP address
• Pages viewed, time spent on the site, clicks, and browsing behavior
• Aggregated analytics data
This helps us improve website performance and user experience.
B. Personal Information
This includes information that identifies you or can be used to identify you:
• Name
• Phone number
• Email address
• Home address or service location
• Details about your property or service request
• Photos or videos you send for assessment
• Device information (IP address, geolocation, identifiers)
We collect this information when you:
• Contact us by phone, SMS, email, or through our website
• Submit a form or request an assessment
• Communicate with us during service delivery
• Interact with our website or ads
3. How We Receive Information
We may receive your information:
• Directly from you when you contact us
• Through our website forms
• Through SMS or phone communication
• From third‑party platforms (e.g., Yelp, Google Business Profile)
• From analytics tools such as Google Analytics
4. How We Use Your Information
We use your information to:
• Respond to service inquiries
• Schedule assessments and appointments
• Provide water damage and mold remediation services
• Send service updates, follow‑ups, and customer support messages
• Improve our website and services
• Maintain internal documentation and insurance‑related records
• Send marketing communications (you may opt out at any time)
We do not sell your personal information.
5. Sharing Your Information
We may share your information only with:
• Service providers who help us operate our business
• Insurance carriers or adjusters at your request
• Website hosting, analytics, and communication tools
• Legal authorities when required by law
We do not share SMS opt‑in data or consent with any third parties.
6. SMS & Text Messaging Policy (Required Carrier Clause)
If you provide your phone number, you may receive text messages from HomeDry related to:
• Appointment confirmations
• Service updates
• Follow‑up questions
• Emergency communication
You may opt out at any time by replying STOP.
Reply HELP for help.
Required US‑Carrier Clause:
All the above categories exclude text messaging originator opt‑in data and consent; this information will not be shared with any third parties.
7. Cookies & Tracking Technologies
We use:
• Session cookies
• Persistent cookies
• Third‑party cookies (e.g., Google Analytics)
Cookies help us improve site performance and personalize your experience. You may disable cookies in your browser settings, but some features may not function properly.
Google Analytics collects non‑identifying usage data. For details, review Google’s Privacy Policy and Terms of Use.
8. Third‑Party Links
Our website may contain links to third‑party sites. We are not responsible for their privacy practices.
9. Data Security
We use industry‑standard security measures to protect your information, including:
• Secure hosting
• Access controls
• Encryption where appropriate
However, no method of transmission is 100% secure.
10. Data Retention
We retain your information only as long as necessary to:
• Provide services
• Maintain insurance and legal documentation
• Comply with regulatory requirements
We may delete or update information at our discretion.
11. Your Rights
You may request to:
• Access your personal information
• Correct inaccurate information
• Request deletion
• Restrict or object to processing
• Obtain a copy of your data
To exercise these rights, contact us at Shelby@HomeDryNow.com.
12. Minors
Our services are not directed to children. We do not knowingly collect information from minors. If you believe a minor has provided information, contact us at Shelby@HomeDryNow.com.
13. Updates to This Policy
We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Last Modified” date.
14. Contact Us
For questions about this Privacy Policy or your data:
HomeDry LLC
Redondo Beach, CA
Email: Info@HomeDryNow.com
Phone: (310) 870-1780